Payments & Safety
Is my payment information secure when shopping with CelaRae?
At CelaRae, all our direct payment gateways comply with the stringent PCI-DSS standards, established by the PCI Security Standards Council, a collaborative initiative by major brands including Visa, MasterCard, American Express, and Discover, ensuring your payment information is protected with industry-leading security protocols.
Does CelaRae Accept Online Payments?
Yes, CelaRae accepts secure online payments for our skincare products, including credit cards and digital wallets like PayPal. Powered by Shopify, our checkout uses SSL encryption and PCI-DSS compliance to ensure your information is safe, fast, and easy to process. Learn more about our secure checkout here.
Where Can I Learn More About CelaRae’s Secure Payment and Processing?
What Payment Methods Does CelaRae Accept?
CelaRae accepts secure payments from major credit card companies, including Visa, MasterCard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Shipping & Delivery
How Long Does It Take to Receive My CelaRae Skincare Products?
Domestic shipping for CelaRae’s premium skincare products typically takes up to 5 business days. International shipping may take up to 14 business days. Please note that global supply chain challenges could cause slight delays.
How Much Does Shipping Cost?
Shipping rates vary by region and are calculated at checkout for accuracy.
Does CelaRae Offer Free Shipping?
Yes, CelaRae offers free shipping on qualifying large domestic orders of our premium skincare products. Check your cart at checkout to see the current free shipping offer. Note that free shipping does not apply to international orders.
Does CelaRae Ship Skincare Products Internationally?
Yes, CelaRae ships our premium skincare products worldwide. International shipping rates vary by region, and free shipping is not available for international orders.
Does CelaRae Ship to My Area?
CelaRae ships to many regions globally. If your country or area isn’t listed, contact us to explore possible shipping arrangements for your CelaRae skincare products.
Warranty & Repair
Does CelaRae Offer a Warranty for Its Skincare Products?
Yes, all CelaRae skincare products undergo strict quality control and come with a warranty against manufacturing defects. This guarantee covers any defects in materials, design, or production. Please notify us within 2 months of noticing any issues. The warranty does not cover damage from misuse, improper handling, or non-manufacturing issues.
Can I Purchase an Extended Warranty for CelaRae Products?
Yes, CelaRae offers extended warranties for our premium skincare products at an additional cost. For details on adding an extended warranty to your order, contact us.
How Much Does an Extended Warranty Cost for CelaRae Products?
The cost of an extended warranty for CelaRae’s skincare products varies based on the product type and extended coverage period. For a personalized quote or more information, get in touch with us.
Returns & Refunds
Does CelaRae Offer Refunds for Skincare Products?
Yes, CelaRae offers full and partial refunds for our premium skincare products. For detailed information, please enquire about our Refund policy.
How Long After Purchase Can I Request a Refund for CelaRae Products?
You can submit a refund request for CelaRae skincare products within 30 days of purchase.
How Much Can I Get Refunded for CelaRae Skincare Products?
- Full Refund: Eligible if the skincare product and packaging are unopened and undamaged.
- Partial Refund: Eligible if the packaging is opened or the product is used.
- No Refund: Applies if the product is damaged and not covered by CelaRae’s warranty.
Who Pays Shipping Costs for Refunds on CelaRae Orders Without Free Shipping?
For orders without free shipping, the customer is responsible for all shipping costs, including return shipping, when requesting a refund for CelaRae skincare products.
Who Pays Shipping Costs for Refunds on CelaRae Orders With Free Shipping?
For orders with free shipping, the customer covers only the return shipping costs when requesting a refund for CelaRae skincare products.